How Can We Help?
Owned and operated by Recover Ground, our team is ready to answer questions about red light therapy panels, cold plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your recovery setup, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team within 30 days of delivery, and we will walk you through the options available for your specific product.
How do I choose the right red light therapy panel size?
Panel size depends on the area you want to cover during each session. Smaller panels work well for targeted use on specific muscle groups, while full-body panels are designed for broader, whole-body coverage. Our team can help you decide based on your space and goals.
What should I know before purchasing a cold plunge or infrared sauna?
Consider the available space in your home and your access to a standard electrical outlet. Cold plunges require a flat surface and nearby drainage, while infrared saunas need adequate clearance and ventilation. Feel free to contact us for setup guidance specific to your environment.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to reply to every inquiry within one business day.
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30-Day Returns
Not the right fit for your space? Our return policy gives you 30 days to decide, backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
